Robust Support for Complex Products and Services
Cloud 9 provides a complete support system for the most sophisticated products and services. Available as a cloud service or for purchase, it is focused on the needs of B2B companies who need a robust and highly configurable solution.
Follow the sun assignment so that issues get automatically assigned or re-assigned to the staff who are currently online to handle them.
24/7 uptime, so that administrators can modify workflows, business rules and even add new tables and relationships without having to take the system offline.
Concurrent multi-language support so that the service staff in each country can see choice values, prompts, in their own language.
Scales to tens of millions of records and thousands of concurrent users.
SLA support to manage, enforce and report compliance on multiple differing contracts.
Online portal with FAQ so that your customers can resolve problems and submit, update or find the status of their issues 24/7.